Shopping Information
Sterling silver may naturally oxidise over time when exposed to air, moisture, perfumes, or chemicals. This is a natural property of silver and does not affect the quality of the jewellery.
Store your jewellery in a dry place, away from moisture and direct sunlight. Keeping pieces separately can help minimise scratches and maintain their finish.
Orders are typically dispatched within 2 business days and are usually delivered within 4–5 business days after dispatch.
Yes. Tracking details will be shared once your order has been dispatched.
Johé currently accepts prepaid payments through the payment methods available at checkout.
Exchange requests may be raised within 5 days of delivery. If a suitable replacement is unavailable, store credit may be issued in accordance with our Exchange & Return Policy.
Yes, ring exchanges are subject to availability and our Exchange & Return Policy.
For hygiene reasons, earrings are not eligible for exchange or return.
Please contact us within 24 hours of delivery with clear photographs and an unboxing video. Our team will review the issue and assist you accordingly.
Yes. All Johé orders arrive in our signature packaging, making them suitable for gifting.
Johé is based in Jaipur, Rajasthan, India.
Order & Returns
You can log into your account and view the “My Orders” section, or use the tracking link sent to your email/SMS after the order is shipped.
Order modifications (changing items, quantities, or address) are only possible within 1–2 hours after purchase. Please contact our support team immediately.
Delays may occur due to high order volume or courier issues. Use your tracking link for updates or reach out to support for assistance.
Items must be unused, in original packaging, and returned within the allowed return window. Sale or personalized items may not be eligible.
Product & Care
All Johé jewellery is made from 925 sterling silver and carries a 925 stamp wherever technically possible.
Sterling silver may naturally tarnish when exposed to air, moisture, perfume or chemicals. This is a natural property of silver and does not affect its quality.
Yes. To preserve its finish, we recommend removing it before bathing, swimming, exercising or sleeping.
Keep your jewellery dry and store each piece separately in its Johé pouch. A jewellery care guide is included with every order.
Yes. Every Johé order arrives in our signature packaging, making it suitable for gifting.
Ordering from Johe
Have A Question
For assistance with sizing, styling, or an existing order, our team is here to help. Please reach out to our support channels, and allow up to 24 hours for us to review your inquiry and provide an appropriate resolution.
Please note that we offer exchanges or store credit within 5 days of delivery. All returned pieces are subject to a quality inspection upon receipt before your approved exchange is processed.